What services should an LED display supplier provide when customers purchase LED screens?

What services should an LED display supplier provide when customers purchase LED screens?

1. Pre-sales Services

1.Free Solution Design

1. Provide renderings, cabinet layout drawings and steel structure reference drawings according to site size, application scenario and budget; recommend proper pixel pitch and matching control system.
   
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2.Professional Parameter Consultation

1. Explain technical knowledge such as physical pixels, video resolution, brightness, GOB technology and IP rating; compare advantages of different models and offer selection suggestions.
   

3.Detailed Quotation & Document Support

1. Offer itemized quotation and Proforma Invoice, and supply export certificates like CE, FCC, RoHS as required.
   

4.Sample & Video Test Service

1. Provide module samples or shoot lighting & aging test videos for customers to check display effects in advance.
   
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2. In-production & Inspection Services

1. Regularly send production photos and update progress of SMT, assembly and aging test.
   
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1. Conduct 48–72 hours continuous aging test, record complete test videos to allow customers to check dead pixels, color uniformity and brightness remotely.
   
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1. Pack screens in shockproof flight cases, fully equip power cables, signal wires, spare modules, tools and installation manuals.
   

4.Full Set of Customs Clearance Documents

1. Prepare commercial invoice, packing list, bill of lading, certificate of origin and other documents to support customs clearance.
   

3. After-sales Installation & Technical Services

1. Supply detailed installation drawings and wiring guides, and provide remote video guidance for on-site splicing, wiring and system debugging.
   

2.Warranty Service

1. Guarantee the whole screen for agreed years; send free replacement spare parts within warranty period and solve all screen failure problems.
   

3.Lifetime Technical Support

1. Offer free online technical consultation after warranty expires, guide material production and screen parameter calibration.
   

4.Rapid Failure Response

1. Troubleshoot problems timely once receiving abnormal feedback, and provide maintenance or part replacement solutions.
   
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4. Value-added Services

1. Permanent free update of matching playback software and control programs.
   

2.Customization Service

1. Customize modules and cabinets for special sizes, curved shapes and other special project demands.
   

3.Regular Maintenance Guidance

1. Share maintenance tips for moisture prevention, heat dissipation, cleaning and long-term shutdown protection.